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Welcome to Ciphertex Help Center

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Due to software licensing restrictions Ciphertex is not able to make product software directly available in the Help Center.

The design of this site does not allow for product ownership validation.

To receive product software and updates directly, create a Help Ticket with Contact Name, Product Model, and Serial Number so that Ciphertex can validate product ownership. Describe what software you need and for which platforms (Windows, Mac, Linux etc.). You will receive a response to your ticket with a direct download link for the requested software or User Manuals.

There is now a Download section for Ciphertex products. In this section you will find User Manuals and software utilities.

To access the Download Area you must create a verified User Account and Login.

To create the account, click on the "Sign in" button and create a new account if you are a new User.

If you have previously created a Help Ticket or sent an email to Ciphertex Technical Support, then you have created an unverified account. Follow the instructions on the "Sign in" page to get a password for your account.

This patch updates the BASH Shell for Ciphertex NAS products to eliminate the following vulnerabilities:

CVE-2014-6271, CVE-2014-7169, CVE-2014-6277, CVE-2014-6278, CVE-2014-7186, and CVE-2014-7187.

  • For Software versions 3.8.3, and 4.1.0 only.
  • For the following Ciphertex NAS models:
    CX-5000NAS, CX-4K-NAS, CX-6K-NAS, CX-10K-NAS, and CX-12K-NAS.
  • Note: If you have purchased your NAS unit after October 2014, this patch is already installed.

You must create a User Account and Sign In to get access to the Software Download area in order to get the patch.